Question 1

How do I book a villa?

Accepted Answer

Booking a villa is simple! Search for your desired destination and dates, browse available properties, select your preferred villa, and click 'Book Now'. You'll be guided through our secure checkout process where you can review all details and make payment. You'll receive instant confirmation via email.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and bank transfers. For certain bookings, we also offer payment plans. All transactions are processed securely through our encrypted payment gateway.

Question 3

What is your cancellation policy?

Accepted Answer

Our cancellation policy varies by property and season. Generally, you can cancel up to 30 days before check-in for a full refund. Cancellations between 14-30 days receive a 50% refund, while cancellations within 14 days are non-refundable. Some properties offer flexible cancellation - check the specific listing for details.

Question 4

When do I pay for my booking?

Accepted Answer

A 30% deposit is required at the time of booking to secure your reservation. The remaining balance is due 60 days before your arrival date. For bookings made within 60 days of arrival, full payment is required at the time of booking.

Question 5

Are cleaning fees included in the price?

Accepted Answer

Cleaning fees vary by property. Some properties include cleaning in the nightly rate, while others charge a separate cleaning fee. This information is clearly displayed on each villa listing under 'Additional Fees'.

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Frequently Asked Questions

How do I book a villa?

What payment methods do you accept?

What is your cancellation policy?

When do I pay for my booking?

Are cleaning fees included in the price?

Can I modify my booking dates?

What happens if there's a problem with the villa?

How do I access the villa upon arrival?

Is there a security deposit required?

Can I bring pets to the villa?

What's included in the villa rental?

How do I create an account?

Do you offer travel insurance?

What if I need to cancel due to COVID-19?

Are there any hidden fees?

Popular Resources

Booking Guide

Check-in Guide

Guest Responsibilities

Terms & Conditions

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